itD blog

How generative AI will impact enterprise community user engagement

Reid Hoffman, co-founder of LinkedIn, former board member and original investor of OpenAI, and...

What is a chief data and analytics officer, and why do you need one?

Not too long ago, data and analytics were considered just ordinary parts of larger...

How AI-enabled enterprise search improves the customer experience

They say that a rising tide lifts all boats, but as Warren Buffet famously quipped: “Only when the...

3 things successful change leaders do

We’ve all heard the saying that change is the only constant. The fact is, not only are business...

Make community management more efficient and scalable with Khoros ACM

In a previous blog article, I wrote about a specific feature of the Khoros Accelerated Community...

Elevate your decision-making with Power BI’s AI capabilities

When it comes to evaluating and presenting business data in a meaningful way, many organizations...

How to use data to build a business case for change management

By Leslie Ottavi and Heather Marks Tangibly measuring change is notoriously difficult, which makes...

Unlock community insights with Khoros Monitor Walls

A hidden gem as a part of the analytics offering in the Khoros Care and ACM (Accelerated Community...

Onshore, nearshore or offshore software development: which is right for you?

There are three main geographical options for managing the people element of software development...

3 ways intelligent search and personalization future-proofs customer service

As we transition into 2023, a decade after Forrester published a report announcing that the Age...