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itD blog

Digital transformation, change management, data analytics and business intelligence, enterprise collaboration, enterprise search, SaaS, and more.

ItD
Enterprise search & personalization, Customer experience, Coveo, AI

How AI-enabled enterprise search improves the customer experience

They say that a rising tide lifts all boats, but as Warren Buffet famously quipped: “Only when the...
4 minute read
Read More
ChaMa, Change management

3 things successful change leaders do

We’ve all heard the saying that change is the only constant. The fact is, not only are business...
3 minute read
Read More
Customer experience, Enterprise community, Khoros

Make community management more efficient and scalable with Khoros ACM

In a previous blog article, I wrote about a specific feature of the Khoros Accelerated Community...
3 minute read
Read More
Data & analytics, Microsoft, AI

Elevate your decision-making with Power BI’s AI capabilities

When it comes to evaluating and presenting business data in a meaningful way, many organizations...
4 minute read
Read More
ChaMa, Change management, Data & analytics

How to use data to build a business case for change management

By Leslie Ottavi and Heather Marks Tangibly measuring change is notoriously difficult, which makes...
4 minute read
Read More
Data & analytics, Enterprise community, Khoros

Unlock community insights with Khoros Monitor Walls

A hidden gem as a part of the analytics offering in the Khoros Care and ACM (Accelerated Community...
2 minute read
Read More
Software and cloud engineering

Onshore, nearshore or offshore software development: which is right for you?

There are three main geographical options for managing the people element of software development...
4 minute read
Read More
Enterprise search & personalization, Systems integrations, Customer experience

3 ways intelligent search and personalization future-proofs customer service

As we transition into 2023, a decade after Forrester published a report announcing that the Age...
3 minute read
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Enterprise search & personalization, Customer experience, Enterprise community

10 steps to a ubiquitous online community

The power and value of digital enterprise communities is well documented. By empowering users...
5 minute read
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Customer experience, Digital transformation, Data & analytics

7 ways to unlock new business value during economic turbulence

As CPI hits its highest level in more than 40 years and fears of an impending recession...
4 minute read
Read More

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