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itD blog

Digital transformation, change management, data analytics and business intelligence, enterprise collaboration, enterprise search, SaaS, and more.

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Enterprise search & personalization

Enterprise search & personalization, Customer experience, Data & analytics, Case study, Coveo, Microsoft, AI, Automation

How 4 industry leaders use AI to deliver next-generation customer service

Imagine a world where every customer support interaction is intuitively tailored to your needs...
4 minute read
Read More
Enterprise search & personalization, Customer experience, Digital transformation, Data & analytics, AI

AI-driven trends in the retail sector

AI is at the top of everyone’s minds, and the retail industry is no exception. AI is not just...
3 minute read
Read More
Enterprise search & personalization, Customer experience, Coveo, AI

The transformative power of unified search for websites

Have you ever felt lost in the labyrinth of information on a website, endlessly searching for that...
4 minute read
Read More
Enterprise search & personalization, Customer experience, Coveo, AI, Employee experience

Six little-known ways unified search improves workplace productivity (which is your organization doing?)

Your organization can have the deepest expertise, the most valuable knowledge base, and the...
4 minute read
Read More
Enterprise search & personalization, Systems integrations, Coveo

Coveo unified search: answers to your top FAQs

Unified search is the latest evolution of the classical search index and has become the new...
4 minute read
Read More
Enterprise search & personalization, Customer experience, AI

How you can use AI to power customer self-service and assisted support

“We have really good customer service!” How many times have you heard companies express this as a...
5 minute read
Read More
Enterprise search & personalization, Customer experience, Coveo

Revolutionize the e-commerce experience with intelligent unified search

There was a time when search engines were the latest and greatest thing. They were considered...
4 minute read
Read More
Enterprise search & personalization, Customer experience

What is intelligent unified search and why do enterprises need it?

The overwhelming proliferation of data and information is causing toggle fatigue. What is toggle...
3 minute read
Read More
Enterprise search & personalization, Customer experience, Data & analytics, Enterprise community, Dynamic translation, Khoros, Microsoft, Google

5 box-bursting innovations for your Khoros community

One of the things we like about the Khoros customer engagement platform is that it not only has a...
4 minute read
Read More
Enterprise search & personalization, Enterprise community, AI

Threats and opportunities of generative AI for enterprise communities

In my last post, I explored a list of questions that enterprise community professionals should be...
4 minute read
Read More

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