itD blog

How to reimagine Enterprise Community platforms for the modern digital stack

In today’s digital enterprise, community platforms have moved far beyond...

The customer experience win hidden in accessibility requirements

An accessible, unified customer experience is no longer a “nice-to-have” feature in a company’s...

What is Microsoft Fabric? (And other frequently asked questions)

Stop wrestling with fragmented data tools.Tech companies face unique data...

5 2025 AI and Business Intelligence trends you can’t afford to ignore

As businesses navigate an ever-evolving digital landscape, the fusion of Artificial Intelligence...

How to turn separate support communities into a global village

As the world evolves, so do customer needs and expectations. Adapting to these changes and keeping...

The convergence of AI and BI: it’s time to embrace generative BI

Leveraging intelligence has been the main way companies have secured a competitive advantage for as...

How world-class companies track metrics to drive strategic success

The Entrepreneurial Renaissance changed the game for enterprises. Speed of learning has become the...

How noisy and biased data warp business decisions

Since the efficacy of all strategic business decisions hinges on the quality of the data they are...

5 common mistakes to avoid when adopting AI

The pressure to integrate artificial intelligence (AI) systems into business processes is building...

Introducing iTalent’s digital platform for CX professionals

After trailblazing the knowledge management and digital collaboration space for more than a decade,...