--- title: State of Community Management 2023 webinar recap description: Invitation to watch The Community Roundtable SOCM 2023 webinar with iTalent Digital and Khoros, including link to the replay image: https://info.itdtech.com/hubfs/blog%20images/crt-webinar1200x627.jpg --- [![](https://info.itdtech.com/hs-fs/hubfs/itD_logo_white-1.png?width=293&height=181&name=itD_logo_white-1.png)](https://www.itdtech.com/) - [itD Community](https://community.italentdigital.com/?_gl=1*kkwto8*_ga*MjEzOTA5MjcwNi4xNzUzNzE5OTk2*_ga_KWF906CXZF*czE3NjUzODI4NDYkbzE0MyRnMSR0MTc2NTM4NDUyMyRqNTQkbDAkaDA.*_ga_MKS6MY25V1*czE3NjUzODI4NDYkbzE0MyRnMSR0MTc2NTM4NDUyMyRqNTQkbDAkaDA.) - [Contact Us](https://itdtech.com/contact-us) - [What We Do](https://itdtech.com/what-we-do) - - [Enable Next-Generation Experiences](https://itdtech.com/customer-experience-consulting) - [Transform Technology Operations](https://itdtech.com/technology-operations-consulting) - [Convert Data To Advantage](https://itdtech.com/business-intelligence-consulting) - 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[Our leadership](https://www.italentdigital.com/leadership) - [Our clients](https://www.italentdigital.com/our-clients) - [Our story](https://www.italentdigital.com/who-we-are/our-story) - [Giving back](https://www.italentdigital.com/giving-back) - [GLAM](https://www.italentdigital.com/girls-leadership-academy-meetup-glam) - [Awards](https://www.italentdigital.com/awards) - [Careers](https://www.italentdigital.com/careers) - [Work With Us](https://www.italentdigital.com/careers) - [Open Positions](https://italent.jobs.mojohire.ai/jobs) - [Locations](https://www.italentdigital.com/locations) ![](https://info.itdtech.com/hubfs/blog%20images/crt-webinar1200x627.jpg) # State of Community Management 2023 webinar recap Published by [Michael Puhala](https://info.itdtech.com/blog/author/michael-puhala) on Aug 16, 2023 9:32:00 AM ![crt-webinar1200x627](https://info.itdtech.com/hs-fs/hubfs/blog%20images/crt-webinar1200x627.jpg?width=1200&height=627&name=crt-webinar1200x627.jpg) I was given the honor to participate in a webinar with Jim Storer of The Community Roundtable (CRT) and Kelly Stocker of Khoros to discuss CRT’s annual State of Community Management Report (SOCM).  Speaking with other community professionals outside of your own company is a rare occurrence, so it was fun to riff on where the community category is and where it’s going! We got to cover a broad array of topics and findings from the [73-page report](https://communityroundtable.com/what-we-do/research/the-state-of-community-management/state-of-community-management-2023/). If you haven’t gotten a chance to carve out time to pour into the report itself, watching this hour-long video recap is a good “Cliff Notes” version to get up to speed. I’ve already written about the newly added emphasis of [“Best in Class” research that CRT has compiled](https://info.itdtech.com/blog/5-must-have-components-of-a-best-in-class-community) and included in this report. If I were to pull out a few more highlights that are noteworthy, our discussion around AI’s impact and potential in the community space was an insightful perspective. Also, extracting some overall themes in the report (which we refer to as “hard truths” in the webinar), was a useful exercise in being able to step back from the trees and see the forest. As community leaders who are running the day-to-day operations of a community, it’s not always easy to carve out the time to spend time on the macro community environment. But doing so could perhaps give you clarity on your own community strategy. Consider this a nudge and an invitation to do so. Click on the button below to access the on-demand webinar replay: [![Access the webinar replay now!](https://no-cache.hubspot.com/cta/default/20215820/ed003e0d-4fa7-4451-bb78-3f732bef0a50.png)](https://cta-redirect.hubspot.com/cta/redirect/20215820/ed003e0d-4fa7-4451-bb78-3f732bef0a50) --- You may also like:  [5 must-have components of a best-in-class community](https://info.itdtech.com/blog/5-must-have-components-of-a-best-in-class-community) [Make community management more efficient and scalable with Khoros ACM](https://info.itdtech.com/blog/make-community-management-more-efficient-scalable-khoros-acm) [Six mistakes online community managers make](https://info.itdtech.com/blog/six-mistakes-online-community-managers-make)   Tags: [Enterprise community](https://info.itdtech.com/blog/tag/enterprise-community), [Khoros](https://info.itdtech.com/blog/tag/khoros) [Back to Blog](https://info.itdtech.com/blog) - [Tweet](https://twitter.com/share) ## Related Articles ## [5 must-have components of a best-in-class community](https://info.itdtech.com/blog/5-must-have-components-of-a-best-in-class-community) If you have been around the community space for any length of time, then you are probably familiar... [Read More](https://info.itdtech.com/blog/5-must-have-components-of-a-best-in-class-community) ## [Make community management more efficient and scalable with Khoros ACM](https://info.itdtech.com/blog/make-community-management-more-efficient-scalable-khoros-acm) In a previous blog article, I wrote about a specific feature of the Khoros Accelerated Community... [Read More](https://info.itdtech.com/blog/make-community-management-more-efficient-scalable-khoros-acm) ## [Consolidate your communities onto one platform for a better CX and big savings](https://info.itdtech.com/blog/consolidate-your-communities-onto-one-platform-for-a-better-cx-and-big-savings) Managing multiple, siloed communities spread across different online touchpoints can be a... 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