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itD blog

Digital transformation, change management, data analytics and business intelligence, enterprise collaboration, enterprise search, SaaS, and more.

ItD
Customer experience, Case study, Enterprise community, Khoros

AARP's SongTheme: boost community engagement with music

Organizations of any size and scope often face the constant challenge of keeping their members...
3 minute read
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Customer experience, Data & analytics

Embrace a holistic approach to customer obsession

Why are so many companies failing to see the expected ROI of their recent data management and...
3 minute read
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Change management, PMO & project management

Change management for project managers: how to ensure better outcomes

There is no magic wand moment in enterprise project management. This is okay; we don’t live in a...
2 minute read
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Customer experience, Change management, Employee experience

Why CX leaders should integrate change management into all they do

When changes are introduced in an organization, the customer experience (CX) often changes, as...
3 minute read
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Enterprise search & personalization, Customer experience, AI

How you can use AI to power customer self-service and assisted support

“We have really good customer service!” How many times have you heard companies express this as a...
5 minute read
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PMO & project management, Agile Methodology

Toward global agility: 5 best practices for managing distributed agile teams

Today’s connected world delivers a powerful tool for businesses: easy access to a rich, global...
4 minute read
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Change management

It’s time to take an enterprise approach to change

Most of us want to make a difference and have a positive impact. It’s why we do the work we do. ...
4 minute read
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Enterprise community, AI

Harnessing the power of community evangelism: how it’s like GPT

A clear theme that emerged fromThe Community Roundtable’s annual report on the State of Community...
3 minute read
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Customer experience, Enterprise community, Managed Services

Top 10 online community managed services our customers ask for

The benefits of self-service online communities are well known. Customers prefer to self-support...
4 minute read
Read More
PMO & project management, Employee experience

How to use your PMO as a culture and engagement springboard

As the COVID-19 pandemic wound down, organizations went back to work in various ways, creating new...
4 minute read
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