itD blog

Embrace a holistic approach to customer obsession

Why are so many companies failing to see the expected ROI of their recent data management and...

Change management for project managers: how to ensure better outcomes

There is no magic wand moment in enterprise project management. This is okay; we don’t live in a...

Why CX leaders should integrate change management into all they do

When changes are introduced in an organization, the customer experience (CX) often changes, as...

How you can use AI to power customer self-service and assisted support

“We have really good customer service!” How many times have you heard companies express this as a...

Toward global agility: 5 best practices for managing distributed agile teams

Today’s connected world delivers a powerful tool for businesses: easy access to a rich, global...

It’s time to take an enterprise approach to change

Most of us want to make a difference and have a positive impact. It’s why we do the work we do. ...

Harnessing the power of community evangelism: how it’s like GPT

A clear theme that emerged fromThe Community Roundtable’s annual report on the State of Community...

Top 10 online community managed services our customers ask for

The benefits of self-service online communities are well known. Customers prefer to self-support...

How to use your PMO as a culture and engagement springboard

As the COVID-19 pandemic wound down, organizations went back to work in various ways, creating new...

Revolutionize the e-commerce experience with intelligent unified search

There was a time when search engines were the latest and greatest thing. They were considered...