itD blog

How to cultivate corporate culture in a remote world

Successfully navigate the evolution of corporate culture and engagement The ongoing move to remote...

Coveo unified search: answers to your top FAQs

Unified search is the latest evolution of the classical search index and has become the new...

AARP's SongTheme: boost community engagement with music

Organizations of any size and scope often face the constant challenge of keeping their members...

Embrace a holistic approach to customer obsession

Why are so many companies failing to see the expected ROI of their recent data management and...

Change management for project managers: how to ensure better outcomes

There is no magic wand moment in enterprise project management. This is okay; we don’t live in a...

Why CX leaders should integrate change management into all they do

When changes are introduced in an organization, the customer experience (CX) often changes, as...

How you can use AI to power customer self-service and assisted support

“We have really good customer service!” How many times have you heard companies express this as a...

Toward global agility: 5 best practices for managing distributed agile teams

Today’s connected world delivers a powerful tool for businesses: easy access to a rich, global...

It’s time to take an enterprise approach to change

Most of us want to make a difference and have a positive impact. It’s why we do the work we do. ...

Harnessing the power of community evangelism: how it’s like GPT

A clear theme that emerged fromThe Community Roundtable’s annual report on the State of Community...